Returns


If you are not entirely satisfied with your purchase then please return the item(s) within 28 days of receiving. Please note the delivery charge and return postage is non refundable and all products must be returned in its original, unused condition, with any tags and/or packaging. 
***SALE ITEMS ARE NON-REFUNDABLE - a credit note will be issued***
Please note, if you return an item outside of the 28 days, we cannot refund you for the returned item or send it back to you. 

If you wish to return an item, please contact use at sales@ellabree.co.uk. We recommend that you obtain proof of postage just in case your order is lost on its way back to us. We reserve the right not to refund if you return items to us outside the terms of our returns policy.

Refunds can take up to 10 working days to process & we will refund the money to the payment method originally used to pay for the item.
All goods will be inspected upon return and any item in unsuitable condition will be sent back to you and no refund will be given.
Products returned by you because of a fault will be examined and if found to be defective will be refunded in full, including a refund of the delivery charges for sending the item to you.
In the event that we do not receive the returned goods, we will ask you to provide the proof of postage. We reserve the right to refuse a refund if you are unable to provide the proof of postage.